This Privacy Policy describes how RACKETLAB (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, purchase from us, or interact with our services.
By using this site, you consent to the practices described in this Privacy Policy.
1. Introduction
RACKETLAB is a company registered in Malaysia. This Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) and outlines how we manage your personal data.
We are committed to safeguarding your privacy and ensuring your information is secure.
2. Information We Collect
We collect personal information directly from you when you:
- Register for an account
- Make a purchase
- Subscribe to our newsletter
- Contact us for support
- Browse our website
The information we may collect includes:
2.1 Personal Identification Details
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Postcode
- Date/time of registration
2.2 Account Information
- Username
- Password (encrypted)
- IP address
- Device/browser information
2.3 Payment Information
- If you finalise a payment through our site, payment details (such as credit card info) are collected by our third-party payment gateway.
- We do not store or see your full credit card details.
2.4 Automatic Information (Collected When You Browse)
- IP address
- Browser type and version
- Operating system
- Pages visited
- Time spent on site
- Referrer URLs
2.5 Cookies & Tracking Technologies
We use cookies to:
- Improve user experience
- Enable basic website functions
- Remember login sessions
- Analyse user behaviour (analytics)
You may disable cookies through your browser settings. However, some site features may not function properly.
3. How We Use Your Information
Your information is used for purposes including:
3.1 To Process Orders
- Verifying identity
- Processing payments
- Arranging delivery
- Providing order updates
3.2 To Manage Your Account
- Personalising your profile
- Maintaining login data
- Saving order history
3.3 To Improve Our Website & Services
- Understanding browsing patterns
- Enhancing site performance
- Improving product offerings
3.4 Marketing Communications
With your permission, we may send:
- Promotional emails
- New product announcements
- Updates, newsletters, and event information
You may unsubscribe anytime.
3.5 Legal & Internal Compliance
- Record-keeping
- Fraud prevention
- Compliance with Malaysian law
4. Third-Party Services & Hosting
4.1 Website Hosting
- Our website is hosted on EXABYTES.
- Your data may be stored on secure servers managed by our hosting provider.
They maintain:
- Firewalls
- Encrypted servers
- Industry-standard security protocols
4.2 Payment Gateway (Secure Third-Party)
If you choose a direct payment gateway:
- Your payment details are processed and stored by the payment provider (e.g., Fiuu).
- Payment data is encrypted and handled according to PCI-DSS standards.
After the transaction is completed, your payment data is not stored by us.
4.3 Analytics & Tracking Tools (optional add-on)
We may use:
- Google Analytics
- Facebook Pixel
- Other marketing or analytics tools
These tools help us analyse traffic and customer behaviour.
They may store cookies or capture anonymised behavioural data.
5. Confidentiality & Security
We take strict measures to protect your personal information:
5.1 Security Practices
- Encrypted password storage
- SSL/HTTPS protection
- Firewalls and monitoring
- Regular server security audits
- Restricted access to personal data
5.2 Despite our efforts
No data transmission over the Internet is ever 100% secure.
While we follow industry best practices, we cannot guarantee absolute security.
You use our website at your own risk.
6. Disclosure of Information
We do not sell, trade, or share your personal information with third parties except:
6.1 When Required to Process Your Order
- Payment gateway providers
- Courier/delivery partners
- Inventory management systems
6.2 For Legal Obligations
We may disclose information if required to:
- Comply with Malaysian law
- Assist investigations
- Enforce our policies or protect our rights
6.3 Business Transfers
If RACKETLAB is sold, merged, or acquired, your personal data may be transferred to the new entity so the business can continue serving you.
7. Data Retention
We retain your information as long as:
- Your account remains active
- It is required for business and legal purposes
- It is necessary for tax or audit compliance
You may request deletion of your account or data (see section 11).
8. Cookies Policy
Our site uses cookies for:
- Login sessions
- Cart/checkout functionality
- Analytics and performance measurement
- Personalised shopping experience
You may disable cookies, but doing so may reduce website functionality.
If you want help disabling cookies, you may contact us.
9. Age of Consent
By using this site, you confirm that:
- You are at least the age of majority in your country OR
You are the age of majority and allow your minor dependents to use this site
We do not knowingly collect data from children below the age of majority without parental consent.
10. Your Rights (Under PDPA)
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Withdraw consent for marketing communications
- Request deletion of your data (subject to legal requirements)
- Limit processing of your data
11. Changes to This Privacy Policy
- We reserve the right to modify this Privacy Policy at any time.
- Changes take effect immediately upon posting on this page.
If significant changes occur, we will notify users via website announcements or email.
Please review this page frequently for updates.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📩 Email:racketlabmy@gmail.com
📍 Address:
No.4 (Ground Floor)
Jalan BK 5A/2A
Puchong, 47100
Selangor , Malaysia
📞 Phone: +60173798201
We are always happy to assist you.